Terms

Last updated: July 30, 2026

These Terms and Conditions of Sale (“Terms”) apply to purchases made through SoftMall.co.uk and govern the supply of software licences, product keys, activation codes, subscription codes, digital downloads, and related digital products and services.

Please read these Terms carefully before placing an order. By placing an order through SoftMall.co.uk, you agree to these Terms, our Digital Delivery and Returns Policy, and our Privacy Policy.

Nothing in these Terms limits or excludes any statutory rights or remedies that cannot lawfully be limited or excluded.

1. About Us

SoftMall.co.uk is operated by:

Software Kingdom Limited
Company Number: 09827768
Registered Office: 124 City Road, London, England, EC1V 2NX
Email: customer.service@softmall.co.uk
Telephone: +44 800 102 6253

In these Terms, “SoftMall,” “SoftMall.co.uk,” “we,” “us,” and “our” refer to Software Kingdom Limited.

2. Scope of These Terms

These Terms apply primarily to individuals purchasing wholly or mainly for purposes outside their trade, business, craft, or profession.

If you purchase wholly or mainly for business purposes, the provisions specifically identified as applying to business customers will also apply.

SoftMall.co.uk is intended primarily for customers located in the United Kingdom. We may accept or decline orders from other countries at our discretion and subject to product, payment, legal, and geographical restrictions.

3. Eligibility

To place an order through SoftMall.co.uk, you must:

• Be at least 18 years old;
• Have the legal capacity to enter into a binding contract;
• Provide accurate and complete contact, billing, and payment information;
• Be authorised to use the payment method submitted with the order; and
• Comply with any geographical or other restrictions stated on the product page.

If you purchase on behalf of a company or other organisation, you confirm that you have authority to bind that organisation to these Terms.

4. Digital Products and Software Licences

Products sold through SoftMall.co.uk are supplied digitally and may include software product keys, activation codes, subscription codes, licence credentials, download links, installation files, and installation or activation instructions.

No physical disc, retail box, printed certificate, manual, or other physical item will be delivered unless the relevant product page expressly states otherwise.

Purchasing a digital product does not transfer ownership of the underlying software or intellectual property to you. You receive a limited right to install, activate, access, or use the software in accordance with:

• The product description displayed at the time of purchase;
• Any device, user, account, geographical, activation, or duration limits stated on the product page;
• The applicable End User Licence Agreement (“EULA”) or other terms imposed by the software publisher; and
• Applicable law.

The publisher’s EULA may be displayed during installation, activation, redemption, or account registration. The publisher’s EULA governs your use of the underlying software, while these Terms govern your purchase from SoftMall.

5. Trademarks and Publisher Relationships

All product names, software names, logos, trademarks, and brand names displayed on SoftMall.co.uk belong to their respective owners.

Unless expressly stated otherwise on the relevant product page, SoftMall is an independent reseller and is not affiliated with, sponsored by, or endorsed by the software publishers whose products are offered through the website.

References to software publishers and their products are used for identification and product-description purposes only.

6. Product Information and Compatibility

We take reasonable steps to ensure that product descriptions, licence terms, system requirements, compatibility information, activation limits, licence duration, and other material information are accurate.

Before placing an order, you are responsible for checking that:

• Your computer or device meets the stated system requirements;
• The product supports your operating system and operating-system version;
• You are purchasing the correct product, edition, platform, architecture, language, and licence type;
• The permitted number of users, devices, or activations meets your requirements;
• The product is available for use in your country or region;
• You have any publisher account required for redemption or use;
• You have a reliable internet connection where required for download, installation, activation, updates, or account registration; and
• Any incompatible or conflicting software has been removed where required by the installation instructions.

Product images are provided for illustration and may show retail packaging, interfaces, or designs that differ from the digitally supplied product.

A compatibility problem is not, by itself, evidence that a product is faulty where the relevant requirement or limitation was clearly disclosed before purchase.

This section does not affect your statutory rights if the product was incorrectly described, was not fit for a particular purpose made known to us before purchase, or otherwise failed to conform to the contract.

7. Lifetime Licences

Where a product is described as a “lifetime” or “perpetual” licence, this means that the licence does not have a stated recurring subscription period or expiry date, unless the product description states otherwise.

A lifetime or perpetual licence does not mean that:

• The software publisher will support or update the product indefinitely;
• The product will remain compatible with future operating systems, devices, or hardware;
• The publisher will continue operating its download, account, or activation systems indefinitely;
• The licence can be transferred to an unlimited number of devices;
• The licence includes free upgrades to future product versions; or
• The product may be used outside the device, user, or activation limits shown on the product page.

Any specific transfer, reinstallation, activation, upgrade, or support rights are governed by the product description and the publisher’s applicable licence terms.

8. Placing an Order

Products displayed on SoftMall.co.uk are invitations to place an order and do not constitute an offer that we are required to accept.

When you submit an order, you make an offer to purchase the selected product under these Terms.

An automated order acknowledgement confirms only that we have received your order. It does not necessarily confirm that the order has been accepted.

A binding contract is formed when we do one of the following:

• Send you an order-acceptance or fulfilment confirmation;
• Send you the product key, activation code, subscription code, download link, or licence credentials; or
• Otherwise make the purchased digital product available through your customer account.

The contract applies only to the products that we have accepted and supplied.

9. Order Refusal and Cancellation by Us

We may decline, hold, or cancel an order before fulfilment where:

• The product is unavailable;
• The displayed price or product information contains an obvious error;
• Payment cannot be authorised or verified;
• The order is selected for additional security checks;
• We reasonably suspect fraud, unauthorised payment, chargeback abuse, refund abuse, or unauthorised resale;
• The purchaser does not provide reasonably requested verification information;
• The order would breach a geographical, publisher, contractual, sanctions, or legal restriction; or
• We are otherwise unable to supply the product for legal, technical, security, or contractual reasons.

If we cancel an order after receiving payment but before supplying the product, we will issue a full refund to the original payment method.

10. Prices, VAT, and Payment

Prices displayed on SoftMall.co.uk are normally shown in pounds sterling.

The total price payable, including applicable VAT or other mandatory charges, will be displayed before you place your order.

No postage or physical delivery charge applies to products supplied entirely by digital delivery.

We accept the payment methods displayed during checkout. Payment must be authorised before an order is fulfilled.

By submitting payment information, you confirm that:

• The information provided is accurate and complete;
• You are authorised to use the selected payment method; and
• You authorise us and our payment processors to charge the total amount shown at checkout.

Payments may be processed by third-party payment providers. Complete payment-card information is generally collected and processed directly by those providers and is not stored on our own servers.

Your bank or payment provider may impose currency-conversion, international transaction, or other charges independently of SoftMall.

11. Pricing and Listing Errors

We may correct typographical errors, inaccurate product descriptions, availability information, or incorrect prices at any time.

If a product has been displayed at an obviously incorrect price, we may contact you to offer the product at the correct price or cancel the order and issue a full refund.

We are not required to supply a product at an obviously incorrect price where the pricing error could reasonably have been recognised as a mistake.

Price changes will not affect an order that has already been accepted and fulfilled, except where required by law.

12. Fraud Prevention and Security Checks

We and our payment or fraud-prevention providers may review order, billing, device, network, and payment information to verify transactions and prevent unauthorised use.

We may request additional information reasonably necessary to confirm the purchaser’s identity or authority to use the selected payment method.

Security checks are not credit applications and are not intended to affect your credit rating.

Information collected or disclosed for fraud prevention will be handled in accordance with our Privacy Policy and applicable data-protection law.

13. Digital Delivery

Digital products are normally delivered by email or made available through your SoftMall account after payment approval and completion of any required security checks.

Automated digital delivery operates 24 hours a day, seven days a week. Most orders are delivered shortly after payment approval, although some orders may require manual review.

Delivery is treated as complete when the product key, activation code, subscription code, licence credentials, download link, or other purchased digital content is sent to the email address provided with the order or made available through your customer account.

You are responsible for:

• Providing a valid and accessible email address;
• Checking your spam, junk, promotions, and filtered-email folders;
• Ensuring that your email provider accepts messages from us;
• Maintaining the security of your email and SoftMall account; and
• Contacting us promptly if your order has not arrived.

If you provide an incorrect email address, we may ask you to verify information associated with the order before changing the delivery address or resending the product.

Further information is available in our Digital Delivery and Returns Policy.

14. Immediate Supply and Cancellation Rights

If you are purchasing as a consumer, you generally have a statutory 14-day cancellation period for a distance contract for digital content.

Digital products purchased through SoftMall.co.uk are normally supplied immediately after payment approval.

Where you expressly request immediate supply during the cancellation period and acknowledge that your statutory right to cancel will be lost once supply begins, your cancellation right ends when the digital content is supplied.

The consent and acknowledgement required for immediate supply may be obtained during checkout or through another clear process before the product is delivered.

If the required express consent and acknowledgement have not been obtained before supply begins, your statutory cancellation rights may continue in accordance with applicable law.

The loss of a change-of-mind cancellation right does not affect your statutory rights where the digital content is faulty, not as described, not fit for purpose, or supplied without the required right to do so.

15. Voluntary 30-Day Refund Policy

In addition to your statutory rights, we offer a voluntary 30-day refund policy for eligible unused digital products.

You may request a refund within 30 calendar days of the original purchase date if the product has not been activated, redeemed, registered, linked to an account, or otherwise used.

We may verify the activation, redemption, registration, or usage status of the product with the software publisher, distributor, supplier, or applicable activation system before approving a refund.

Activated, redeemed, registered, or otherwise used products are generally excluded from our voluntary change-of-mind refund policy because digital product keys can be copied and cannot ordinarily be returned after use.

This exclusion does not apply where the product is faulty, does not conform to the contract, or another statutory remedy applies.

Full information about eligibility, faulty products, bundles, subscriptions, and refund processing appears in our Digital Delivery and Returns Policy.

16. Faulty or Non-Conforming Digital Content

Digital content supplied to consumers must be of satisfactory quality, fit for any particular purpose made known to us before purchase, and as described.

If a product key, activation code, download, or other digital product does not work correctly, you must contact us and give us a reasonable opportunity to investigate the issue and provide assistance.

We may ask you to provide:

• Your order number and purchase email address;
• A screenshot or exact wording of the error message;
• Information about your device, operating system, and installed software;
• Confirmation that you followed the supplied instructions;
• Confirmation that the product is being used on a supported device and operating system; and
• Other information reasonably necessary to identify and resolve the issue.

Where digital content does not conform to the contract, you may be entitled to repair or replacement. For a product key, this will normally mean technical assistance or the supply of a working replacement key.

Any repair or replacement will be provided within a reasonable time and without significant inconvenience.

If repair or replacement is impossible, disproportionate, unsuccessful, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which may include a full refund where appropriate.

If digital content supplied by us causes damage to your device or other digital content because we failed to exercise reasonable care and skill, you may also be entitled to repair of the damage or appropriate compensation in accordance with applicable law.

17. Product Keys and Activation

You must keep product keys, activation codes, subscription codes, licence credentials, and download links secure and confidential.

Unless expressly permitted by the product description or publisher’s licence terms, you must not:

• Publish or publicly disclose a product key or activation code;
• Share a key with another person;
• Resell, transfer, sublicense, duplicate, or distribute a key;
• Use a key on more devices or accounts than permitted;
• Circumvent device, user, account, geographical, or activation limits;
• Use a product in breach of the publisher’s EULA; or
• Use a product for unlawful or unauthorised purposes.

Activation may depend on systems operated by the software publisher. Temporary publisher-server outages or maintenance may delay activation.

We are not required to provide a voluntary refund or replacement where a product has become unusable because it was shared, resold, publicly disclosed, used on more devices than permitted, or used in breach of the applicable licence terms.

Nothing in this section permits us to refuse a statutory remedy where the digital content did not conform to the contract when supplied.

18. Subscription Products

A product described as a subscription provides use for the period stated on the product page, beginning in accordance with the publisher’s redemption or activation terms.

Once a subscription code has been redeemed or the subscription period has begun, it is generally excluded from our voluntary change-of-mind refund policy unless the product is faulty, the wrong product was supplied, or another statutory remedy applies.

Where a subscription is administered by a software publisher, account management, cancellation, renewal, and continued use may also be governed by the publisher’s terms.

Unless recurring billing is clearly disclosed on the product page and during checkout, purchasing a subscription code from SoftMall does not authorise us to charge you automatically for a future renewal.

19. Product Bundles

A bundle may contain two or more separate digital products, product keys, activation codes, or subscriptions.

A bundle is eligible for a full refund under our voluntary 30-day policy only if none of its components has been activated, redeemed, registered, linked to an account, or otherwise used.

If one component is faulty or non-conforming, we will normally attempt to repair or replace the affected component.

If an appropriate repair or replacement cannot be provided, we may issue a proportionate price reduction or refund for the affected component, or provide another remedy required by law.

20. Technical Support

Where indicated on the product page, we may provide reasonable assistance with downloading, installing, redeeming, or activating a purchased product.

You agree to follow the instructions supplied with the product and any reasonable troubleshooting steps requested by our support team.

Unless expressly included in the product description, our support does not include:

• Repairing your computer, device, or operating system;
• Removing malware or viruses;
• Recovering lost data;
• Configuring unrelated third-party products;
• Providing general IT administration services;
• Supporting modified, unofficial, or unsupported operating systems; or
• Providing support for products not purchased from SoftMall.

You are responsible for backing up important files and settings before installing, removing, updating, or activating software.

21. Accounts and Account Security

You may be required to create an account to access purchases, recover product information, or use certain website features.

You are responsible for keeping your account credentials confidential and for activity carried out through your account.

You must provide accurate account information and keep your email address and other important information up to date.

You must notify us promptly if you believe your account has been accessed or used without authorisation.

We may temporarily restrict or suspend an account where reasonably necessary to investigate fraud, payment abuse, security incidents, unauthorised resale, or material breaches of these Terms.

22. Acceptable Use of the Website

You must not use SoftMall.co.uk to:

• Commit fraud or submit an unauthorised payment;
• Test stolen payment cards or payment credentials;
• Obtain products for unauthorised resale or distribution;
• Interfere with the website’s operation or security;
• Introduce malware, harmful code, automated attacks, or excessive requests;
• Scrape or extract website content or data without authorisation;
• Attempt to access another person’s account or personal information;
• Misrepresent your identity, location, or authority to place an order;
• Infringe our rights or the rights of a publisher or other third party; or
• Engage in conduct that is unlawful or materially breaches these Terms.

We may preserve relevant records and cooperate with payment providers, publishers, regulators, or law-enforcement authorities where reasonably necessary and legally permitted.

23. Website Content and Intellectual Property

The SoftMall.co.uk website, including its original text, design, graphics, databases, branding, and other content, is owned by or licensed to us and is protected by applicable intellectual-property law.

You may use the website only for personal use or legitimate purchasing activity.

You must not reproduce, republish, distribute, modify, scrape, or commercially exploit our website content without prior written permission, except where permitted by law.

24. Privacy and Electronic Communications

Our collection and use of personal information are governed by our Privacy Policy.

By placing an order or contacting us electronically, you agree that we may send transactional communications by email, including:

• Order acknowledgements and confirmations;
• Product keys, download links, and delivery information;
• Installation and activation instructions;
• Payment, fraud-prevention, and security messages;
• Customer-support responses;
• Refund and cancellation updates; and
• Other communications necessary to administer your order or account.

Transactional communications are separate from marketing communications and may continue even if you unsubscribe from promotional emails.

25. Our Responsibility to Consumers

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to exercise reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of our breach or if both you and we knew that it might occur when the contract was formed.

We are not responsible for loss or damage that is not foreseeable.

Products sold for consumer use are not intended for commercial, business, or resale purposes. If you purchase as a consumer, we are not responsible for business losses, including loss of profit, revenue, business opportunity, anticipated savings, or business interruption.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Damage to a consumer’s device or other digital content where liability arises under applicable consumer law;
• Breach of statutory rights that cannot lawfully be excluded or limited; or
• Any other liability that cannot lawfully be excluded or limited.

26. Business Purchases

This section applies where you purchase wholly or mainly for purposes relating to your trade, business, craft, or profession.

To the fullest extent permitted by law, all warranties, conditions, and other terms implied by statute or common law are excluded from a business purchase, except where they cannot lawfully be excluded.

We will not be liable to a business customer for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss of contracts, or loss or corruption of data.

Our total aggregate liability to a business customer arising from a product or order will not exceed the amount paid for the product giving rise to the claim.

Nothing in this section excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

27. Events Outside Our Reasonable Control

We are not responsible for a failure or delay caused by events outside our reasonable control.

Such events may include:

• Internet, hosting, telecommunications, or electricity failures;
• Payment-network or banking disruptions;
• Publisher download, account, or activation-server outages;
• Cyberattacks or widespread security incidents;
• Government action, sanctions, or changes in law;
• Industrial disputes;
• Natural disasters, epidemics, or public emergencies;
• War, terrorism, civil unrest, or similar events; and
• Failures of third-party suppliers or service providers outside our reasonable control.

We will take reasonable steps to minimise the effect of such an event and to fulfil, replace, or refund affected orders where appropriate.

28. Changes to Products and Publisher Services

Software publishers may change product interfaces, download methods, account requirements, activation procedures, update policies, compatibility, or support arrangements.

We are not responsible for changes made independently by a software publisher after purchase, provided that the product conformed to the contract when supplied and we have complied with our legal obligations.

This section does not affect your rights where a publisher-related restriction existed at the time of purchase but was not accurately disclosed, or where the product otherwise failed to conform to the contract.

29. Changes to These Terms

We may update these Terms to reflect changes in our products, business practices, technology, payment methods, service providers, or legal obligations.

The version of the Terms in force when your order is accepted will normally govern that order.

Changes will not retrospectively reduce your rights in relation to an order that has already been accepted unless the change is required by law.

The date at the top of this page indicates when these Terms were last updated.

30. Transfer of Rights and Obligations

You may not transfer your rights or obligations under an order without our prior written consent, except where applicable law or the relevant software licence permits a transfer.

We may transfer our rights and obligations as part of a merger, restructuring, sale of business, transfer of assets, or similar transaction, provided that the transfer does not reduce your statutory rights.

31. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified to the minimum extent necessary or removed where modification is not possible.

The remaining provisions will continue in full force and effect.

32. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

A waiver relating to one breach does not constitute a waiver relating to any later breach.

33. Entire Agreement

These Terms, the applicable product description, our Digital Delivery and Returns Policy, our Privacy Policy, and the publisher’s applicable EULA form the agreement relating to your purchase.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation or restricts any consumer right that cannot lawfully be excluded.

34. Third-Party Rights

Except where expressly stated otherwise, these Terms do not give any person other than you and us a right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

35. Governing Law and Jurisdiction

These Terms and contracts formed under them are governed by English law.

If you are a consumer living in England or Wales, you may bring legal proceedings in the courts of England and Wales.

If you are a consumer living in Scotland, you may bring legal proceedings in either the Scottish courts or the courts of England and Wales.

If you are a consumer living in Northern Ireland, you may bring legal proceedings in either the courts of Northern Ireland or the courts of England and Wales.

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these Terms or an order, including non-contractual disputes or claims.

36. Complaints and Contact Information

If you have a complaint or question about an order, please contact us first so that we have an opportunity to investigate and resolve the matter.

Software Kingdom Limited
Company Number: 09827768
124 City Road
London, England
EC1V 2NX
United Kingdom

Email: customer.service@softmall.co.uk
Telephone: +44 800 102 6253

Please include your order number and the email address used for the purchase when contacting us about an order.